The biggest pain of the client was the diverse locations and time zones of their team members. It was difficult to coordinate due to time zone differences and hence client wanted somebody who can play as a point of contact among them. eLuminous organized to dos, documents, files, contacts, at one place using CRM and PMS systems so that everybody can see at a glance whenever they want. This helped the team members to gather and categorize their action items and projects. This also facilitated the communication among the team.

Moving ahead, our administrative executive used to send alerts of the upcoming meetings, appointments, deadlines of the particular tasks and to do, missing details in a particular document, project timelines etc. This helped the team to meet the deadlines.

eLuminous helped the team members with their travel planning, flight reservations, accommodation bookings, arranging food items, stationary items etc. eLuminous also helped client to set their online meetings with the help of webinar software, preparing minutes of the meeting, scheduling meetings, sending agenda of the meeting to members, ensuring that all of them are aware about the upcoming meetings etc.

eLuminous studied and analysed the client business nature, its requirements, client expectations from eLuminous, key objectives etc. Once identified their needs, eLuminous identified and appointed an administrative executive with similar experience of over 7 years.

The primary pain area of the team was they were not able to cater all the leads and inquiries as they were overwhelmed with the loads of proposals to be prepared. eLuminous took care of the proposal preparation tasks efficiently and accurately. Diaries were maintained of all the key executives, all their travel plans were followed and our administrative executive helped them, booking flights, reservations, accommodation booking, research on sights to be visited during leisure etc. All their monthly and weekly team meetings were supported with inviting attendees, mailing agenda of the meeting, schedules, minutes of the meeting etc.

The client’s sales team used to hold events at various locations across UK. eLuminous helped them with researching the venues, booking venues, making arrangements for the events, ordering supplies to vendors, marketing material preparations, presentations etc.

eLuminous also helped PushGroup tracking their team’s monthly expenses, invoicing etc.

• To enable key employees, executives and sales team to focus on more important and complex tasks by freeing their time

• To control the operational costs

• To boost the productivity of the sales team

• The sales team’s performance was boosted by at least 70% as they were able to focus on lead nurturing, closing the sales.

• The cost was drastically reduced as client did not require to hire extra resources

• Customer satisfaction ratio was increased by 4X

We firstly studied his requirement, his Amazon, Shopify and eBay stores etc. Moving ahead, we requested the product catalogues from him in order to enter into his Amazon and eBay stores. We did the following things as far as product addition is concerned -

• Add new products to the existing database
• Add product category systematically
• Add attractive images to the product
• Add unique features and description
• Add absolute product specification
• Add related products
• Add and change pricing of the products
• Delete the unavailable products

Moving ahead we also managed his orders and inventory. We coordinated with his suppliers placing orders. We provided him fulfillment assistance using Oberlo.

He also required a research done on the products having discounts, products having low prices, competitor pricing etc. Accordingly, we analyzed the pricing structure of his products and updated the same on his store with calculating his profits.

We, firstly, reviewed the project requirement, our role and need of the project, communication flow etc. We then moving ahead developed a communication flow, reporting system, daily updating frequencies, Quality check procedures etc.

Our project manager VA ensured that SLA parameters are met effectively. He ensured that quality and turnaround was met along with the set budget. He also managed the changes in the requirement efficiently so that there are very minimal effects on budget aspect.

Accordingly, we have executed around 100s of projects for Mr. Chong and he is so happy with our work that we are still dealing with him and managing his projects.