Online Virtual Assistant Services
Robust project management, transparency and seamless communication make foundation of our virtual assistant services that help us create long-term partnership with our clients.
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Communication SkillsExceptional interpersonal communication skills is what we excel in
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Pre-Trained VAsYou get skilled and trained VAs without adding a burden on your budget
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Timely DeliverySee multifold increase in customer satisfaction with our guaranteed in time support and services
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Innovative ApproachNo run-of-the-mill approach- Innovative, rigorously researched and consultative approach
Why Hire a Virtual Assistant
- To reduce operational cost
- To reduce training cost
- Increase efficiency by outsourcing non-core tasks
- Frees up time for strategic thinking
- Handling customer queries
- Internet research
- Scheduling meetings
- Data entry
- Scale up your business operations
- Flexibility & easy accesibility
- Frees up time for strategic thinking
Virtual Personal Assistant
Somebody has to schedule the meetings, arrange meeting logistics, record and manage all the expenses, booking the meeting rooms and make travel arrangements. Companies are short of resources to hire an extra employee for each thing. You need an all-rounder virtual personal assistant, who can do all that multifarious but routine tasks... Read more
Administrative Virtual Assistant
Successful businesses mean handling a lot of administrative tasks on daily basis. eLuminous administrative virtual assistant experts offer high quality and exceptional administrative support... Read more
Social Media Virtual Assistant
Growing your business is never an easy task, especially considering the furious competition, and taking it to next level requires sound strategy and planning.... Read more
SEO Virtual Assistant
The best way to increase business organically is by getting targeted and quality traffic to your website. By ranking higher for relevant keywords on Google, Bing or Yahoo search results drives traffic to your website. Read more
Physician Cognition was looking for administrative support mainly for their management team and healthcare professionals located across Kochi, USA and UK. These executives being at different locations, required somebody to organize their to-dos, diaries, appointments, meetings, travels, events, documents management, email inbox management etc.
The biggest pain of the client was the diverse locations and time zones of their team members. It was difficult to coordinate due to time zone differences and hence client wanted somebody who can play as a point of contact among them. eLuminous organized to dos, documents, files, contacts, at one place using CRM and PMS systems so that everybody can see at a glance whenever they want. This helped the team members to gather and categorize their action items and projects. This also facilitated the communication among the team.
Moving ahead, our administrative executive used to send alerts of the upcoming meetings, appointments, deadlines of the particular tasks and to do, missing details in a particular document, project timelines etc. This helped the team to meet the deadlines.
eLuminous helped the team members with their travel planning, flight reservations, accommodation bookings, arranging food items, stationary items etc. eLuminous also helped client to set their online meetings with the help of webinar software, preparing minutes of the meeting, scheduling meetings, sending agenda of the meeting to members, ensuring that all of them are aware about the upcoming meetings etc.
• Communication among the team members was facilitated
• Helped members to stay organized
• Helped members to meet the deadlines and thus to boost the productivity goals.
PushGroup were looking for administrative support mainly to free their key executives and sales team of 15 people and enable them to focus on more complex and important activities. As per client’s analysis 40% of the team’s time was consumed with non-productive, mundane administrative activities like preparing PPTs, proposal preparations and formatting, researching and finding out the facts, travel planning and reservations, appointment settings, bookings, events planning and organization, help in employee on-boarding procedures on etc.
eLuminous studied and analysed the client business nature, its requirements, client expectations from eLuminous, key objectives etc. Once identified their needs, eLuminous identified and appointed an administrative executive with similar experience of over 7 years.
The primary pain area of the team was they were not able to cater all the leads and inquiries as they were overwhelmed with the loads of proposals to be prepared. eLuminous took care of the proposal preparation tasks efficiently and accurately. Diaries were maintained of all the key executives, all their travel plans were followed and our administrative executive helped them, booking flights, reservations, accommodation booking, research on sights to be visited during leisure etc. All their monthly and weekly team meetings were supported with inviting attendees, mailing agenda of the meeting, schedules, minutes of the meeting etc.
The client’s sales team used to hold events at various locations across UK. eLuminous helped them with researching the venues, booking venues, making arrangements for the events, ordering supplies to vendors, marketing material preparations, presentations etc.
eLuminous also helped PushGroup tracking their team’s monthly expenses, invoicing etc.
• To enable key employees, executives and sales team to focus on more important and complex tasks by freeing their time
• To control the operational costs
• To boost the productivity of the sales team
• The sales team’s performance was boosted by at least 70% as they were able to focus on lead nurturing, closing the sales.
• The cost was drastically reduced as client did not require to hire extra resources
• Customer satisfaction ratio was increased by 4X
eCommerce
Owner of FC Supplies Ltd., approached us with the requirement of support to his eBay, Amazon and shopify stores. He wanted us to help him with product listing, product research, affiliate research, managing inventory, editing the old products and pricing, order management, customer support etc.
We firstly studied his requirement, his Amazon, Shopify and eBay stores etc. Moving ahead, we requested the product catalogues from him in order to enter into his Amazon and eBay stores. We did the following things as far as product addition is concerned -
- Add new products to the existing database
- Add product category systematically
- Add attractive images to the product
- Add unique features and description
- Add absolute product specification
- Add related products
- Add and change pricing of the products
- Delete the unavailable products
Moving ahead we also managed his orders and inventory. We coordinated with his suppliers placing orders. We provided him fulfillment assistance using Oberlo.
He also required a research done on the products having discounts, products having low prices, competitor pricing etc. Accordingly, we analyzed the pricing structure of his products and updated the same on his store with calculating his profits.
Our client was very happy to see that all 3 of his stores were up and running on a very short notice. His eBay store has elegant, professional responsive template that was catching his buyers’ attention. His orders were managed in timely manner and coordination with his suppliers’ was handled very smoothly. His customer satisfaction improved drastically and his business saw 300% growth within 4 months.
Web development
Client has outsourced his work to couple of companies from India. Pain area for the client is to manage his multiple web development projects, communicate with these outsourcing teams and get the job done successfully as per the contractual terms.
We, firstly, reviewed the project requirement, our role and need of the project, communication flow etc. We then moving ahead developed a communication flow, reporting system, daily updating frequencies, Quality check procedures etc.
Our project manager VA ensured that SLA parameters are met effectively. He ensured that quality and turnaround was met along with the set budget. He also managed the changes in the requirement efficiently so that there are very minimal effects on budget aspect.
Accordingly, we have executed around 100s of projects for Mr. Chong and he is so happy with our work that we are still dealing with him and managing his projects.
Client’s projects were managed in time and within budget. Client was able to focus on marketing efforts and his dependency over his development team was reduced. Complete end to end execution was managed and coordinated by our project manager VA and client’s business was grown drastically.
Ourreviews
We’ve been working with Eluminous for nearly 1 year. The VA’s that we have been working with have been excellent; they’ve been very supportive and provide excellent support and advice. They always come back with solutions rather than problems. We really feel that they care about our eCommerce business and treat it as if it were their own. We would definitely recommend them to anyone that needs eCommerce VA services.
Very professional and great follow up. I will look to rehire when I need their services again.
I had a good experience working with eluminous. They are professional and responsible. Will be working with them for a long time.
I have been using Eluminous for a while now and am very happy with the speed and knowledge levels. All tasks are completed quickly and thoroughly. I look forward to a long relationship. Thanks so much!
eLuminous team has went above and beyond in meeting my expectations. Being a fitness coach, I get very little time to deal with administrative and branding front of my business and hence it was a major roadblock in my success. eLuminous has helped me out and today I can easily focus on my main duties. Thanks to team eLuminous…
Very professional and great follow up. I will look to rehire when I need their services again.
Virtual Assistant Services Agency
Infrastructure & HISTORY
The building has a remarkable glass frontage, and a nice amphitheater at the backside and will be soon surrounded by a landscaped courtyard, green gym, and a natural fitness track. With over 100+ staff, eLuminous Technologies’ office is based on over 20,000 square feet of space in the city’s top business location. eLuminous Technologies is a Digital Marketing company situated in downtown Nasik, Maharashtra, India. We’re a company tackling global business issues. We started small back in 2002 and we haven’t forgotten where we came from.
read moreOur team
Visionaries Helping eLuminous Grow
As the key account manager, Vishal ensures business generation and sale maximization. He is responsible for growing and developing existing clients while maintaining long term relationship with them. He ensures projects are delivered successfully on time.
Akshay is an expert project management VA . He is great at managing milestones and deadlines, ensuring quality, keeping client budget unaffected and managing the scope of the project with great accuracy. He has excellent attention to details and top notch people management skills. High quality and timely delivery is what Akshay is known for.
Anything remotely administrative support is where Jitendra spells his magic. He has mastered virtual administrative support in his 10 years of career. Schedule Management, meetings arrangements, logistics and stationary, vendor support, event support, travel arrangements, transport arrangement, onboarding and offboarding support are his sidekicks.
Everything in Virtual Personal Assistance is Anuradha's expertise who has worked for more than 15 years in the similar capacity. She has helped hundreds of clients with streamlining their day to day business functions and helping them to achieve their business goals. Schedule the meetings, arrange meeting logistics, record and manage all the expenses, booking the meeting rooms and make travel arrangements, POs and expenses-Anuradha is jack of all these trades.
Suvarna is a creative soul whose imagination gives her expertise in visual designs. Her weapons in the battle are Adobe Photoshop, Illustrator, HTML and CSS. Casting the best logos to weaving her magic on designing websites that attract loads of traffic, Suvarna is giving meaning and shape to our customers’ ideas for long.
Amalgamation of hard work and commitment, Monali is meticulous and attentive, capable of working independently. She believes in living up to the expectation of clients and offering more within given timeframe. Her area of expertise lies in time management, schedule management, Agendas and MOM preparations, travel assistance, expense management, calendar and diary management, logistics arrangements etc.
An impeccable communicator, Vaishali is excellent at executing the activities like project management, project coordination of administrative activities, organization of working schedule, people management, preparation of official documents, reporting & tracking of the status of project’s tasks, communications with third parties – partners and subcontractors, research etc.
A Multi-Talented VA with experience as an Administrative Virtual Assistant and 6 years supporting Fortune 500 clients. He is well rounded in supporting the clients with meeting scheduling and room booking, logistics arrangement, onboarding and offboarding assistance, interview arrangements, transport support, event support etc.
A proactive and go-getter VA with 6 years of reach experience as an online marketing and automation expert. Sujish has an excellent track record helping clients setting up sales funnels, integrating tools and software like Active campaign, ConvertKit, Infusionsoft, Mailchimp, Aweber, Click funnels and other popular marketing and automation software.
Our Client
Profile behind eLuminous
Our Client
Profile behind eLuminous
